Quality home care
Quality home care. The Care Quality Commission’s (CQC) themed inspection programme, “Not just a number”was recently published. The report was welcomed by the United Kingdom Homecare Association (UKHCA). It identifies the positive impact that high quality services have on the lives of older people in England. They receive over five million hours of homecare each week. Care is delivered safely and with high levels of dignity and compassion. It also identifies areas that will enable care providers to make further improvements that build on existing levels of quality.
The report highlights high quality home care which has been “delivered with compassion that respects the dignity and rights of individuals”. It notes the significant number of positive comments from people who use quality home care and their family carers and relatives.
The UKHCA’s Chief Executive, Bridget Warr, said:
“We should celebrate homecare services that provide vital support to over 700,000 people in England. People’s desire to remain at home for as long as possible requires high quality, reliable homecare services. Services which are respectful of individual needs and which safeguard their wellbeing and choice first time, every time. However, we cannot be complacent when for a minority of people this does not always happen consistently.”
CQC’s most recent annual report demonstrates that homecare agencies out-performed nursing home and residential care services on each of the applicable standards measured in the themed inspection programme. Just 3 (1.2%) of the 250 care providers inspected in this programme were judged to have had significant shortfalls.
The CQC observes the “overwhelming majority” of providers who meet standards relating to respecting and involving people in the services they receive (97% compliance) and keeping people safe from abuse (96% compliance). These are fundamental to any care service and show further improvement in the sector.
CQC highlights the significant impact of late or missed homecare visits on people who use services. Quality home care providers have a duty to constantly monitor this essential requirement and act without delay. It is vital that people who use services are kept informed about delays to their expected service and know if the care worker they expect has been unavoidably replaced.