When did you join Gardiner’s and what is your background in care?
My grandparents Dorothy & Ivan (Gus) Gardiner established Gardiner’s in 1968. Dorothy & Gus were very inclusive and ran Gardiner’s as a family business – my mother, uncle & aunt have all been involved with managing the business.
I studied Psychology at the University of Leicester before training and working as a Chartered Accountant for 10 years. I really enjoyed working with and learning about many different and successful owner-managed business.
In January 2010, I moved back to Reading and started working at Gardiner’s. Initially, I spent time learning about what made Gardiner’s work well and also what needed to improve. I also studied and gained the Level 4 NVQ Leadership & Manager of Care. My wife and I purchased the business in April 2011; since then I have worked with some fantastic people, as a team we have learned and continue to learn about what works well and what the people who use our service as well as the people who work for us like about the way we do business.
Why the care industry?
It is so rewarding to know that Gardiner’s makes such a difference to so many people’s lives. Helping people to retain their independence and continue to enjoy living in their own homes is so important. It always makes me so proud to read the feedback and letters of thanks that we receive from service users and family members.
What makes Gardiner’s Homecare different?
Without a doubt it is our people – we are so lucky to have such a fantastic, dedicated and motivated team who are all passionate about providing quality care and support.
What’s your proudest achievement?
When I started at Gardiner’s in 2010, the business had changed little over the previous decade or so, with largely paper-based systems and a majority of the part-time office staff. The business was struggling to make ends meet and in need of modernisation. Managing change in a family business was a tricky process. The introduction of a computer system to the office brought massive benefits. With the business on a sounder financial footing, we were able to restructure and strengthen the office management team by taking on full-time staff in new roles across the business.
I am so proud to have been part of giving Gardiner’s a new lease of life whilst retaining the key things which over the past half a century have made it so special and respected. I am also so proud of my office management team at Gardiner’s and of our care workers – their dedication and passion are inspiring.
What are your five favourite things?
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