Service User Guide

Welcome to the Gardiner’s Homecare Service User Guide.

Gardiner’s was established in 1968 by Dorothy Gardiner.  Dorothy was made an MBE in 1984 for her ‘outstanding contribution to fostering good standards of care in the independent sector’.  Dorothy strove to provide a professional, sensitive, caring service, setting high standards and valuing every client and staff member equally.

More than fifty years on, Gardiner’s remains a family business with a reputation for providing reliable, compassionate and dedicated care at home.    We promote and maintain independence by providing personalised care and companionship tailored to individual needs.  We are regulated by the Care Quality Commission.

Service User Guide

How would you like Gardiner’s to help?

Covid-19 precautions 

Getting started with Gardiner’s

Managing your care

The arrival of your Care Worker

Access to your home – key safe


Infection control


Your home as a workplace

Comments and complaints

Adult Safeguarding

Data protection, confidentiality & privacy note