Showing respect when providing care at home
Showing respect when providing care at home – Do you know how to respect the human rights and to protect the dignity of those you provide care at home to?
Communication – showing respect when providing care at home
- Introduce yourself properly to every service user. Ensure they know your name. Keep your name badge where it can be seen. If another care worker is due to visit, tell the service user who is expected.
- Get to know your clients as a person. They have many years of life experience and different likes and dislikes. This will help you understand the person they are and relate to them accordingly.
- Everyone is an individual. Consider the diverse needs of service users. Treat everyone equally and with respect. Do not “talk over” service users, or use your mobile phone while delivering care.
- Give service users as much choice and control as possible about their care. Ensure they are viewed as a person, rather than a task to be undertaken.
Dignity, choice and control – showing respect when providing care at home
- Make sure service users know where their care folder is kept in their home. Make sure they know the quality standards they can expect. Encourage them to raise any concerns they have. Listen constructively and explain how they can complain if they are dissatisfied.
- Encourage service users and their carers to express their views about the service. It’s their care and their opinions matter.
- Discuss with the service user, or their representative if they lack mental capacity, what help they would like that day, before commencing care.
- If the time of your visits does not suit the service users’ needs or preferences, discuss this with your manager.
- If there are too many tasks to be completed in the available time, do the most important ones and alert your manager promptly.
- Recognise that there may be occasions when you need to respond to an urgent or emergency situation. If this happens, contact your manager immediately and record what happened in the service user’s notes.
- Consider the service user’s need for privacy when providing personal care. Perhaps use a towel to preserve their modesty. Also make sure people are undressed for as short a time as possible.
- Be aware of those with sight problems or hearing loss. Consider how you can provide a service that meets their needs.
Safety and well-being – showing respect when providing care at home
- Be aware of the potential for abuse of a service user. Know how you can raise concerns with your manager. Understand the protection your company offers to “whistle-blowers”, should you need to use that policy.
- Make sure your moving and handling training is up-to-date. Ask for any extra training if you or your service user feel unsafe, or you are unsure about how to use manual handling equipment in the service user’s home.
Social inclusion – showing respect when providing care at home
- Where a service user is at risk of being isolated or lonely, talk to your manager. See if social activities can be included in the care plan. Help service users maintain family relationships, by including them in the care, if the service user wishes you to.
Eating and drinking in domiciliary care – showing respect when providing care at home
- Ensure there is suitable fresh food to prepare meals that meet the service users’ preferences, nutritional needs, culture and religious beliefs. Alert your manager to shortage of food in the home.
- Allow service users enough time to eat and drink. Always prompt or assist service users with memory problems to eat if required. Alert your manager if there is insufficient time to do so.
- Make sure the service user is able to reach the food and drink placed before them and has suitable cutlery. Only leave food and drink to be eaten later if the service user knows where it is and will remember to eat it at the right time.
- Understand your agency’s policies about the do’s and don’ts of heating-up food. Take a sensible approach to food safety and alert your manager if you are unable to prepare adequate meals for your service users.
- Be aware of any changes in condition of service users, for example weight loss or dehydration. Record concerns and tell your manager immediately.