Coronavirus (COVID-19)

Our measures to help protect clients and staff against the risks associated with COVID-19.

We know that our clients rely upon the help that they receive from Gardiner’s homecare.  Our staff help those they support to stay fit, healthy, and happy.  They make a vital contribution, minimising the pressure on the NHS.

Coronavirus (COVID-19)

Covid-19 has represented a serious threat to many of our clients and some members of staff.  Thankfully the vaccine and now booster drastically reduce the risk of serious illness.  We are proud that our staff were amongst the first to be vaccinated and have achieved an exceptionally high take-up rate, currently 95%.  We have also supported many clients to receive their vaccines.

Our team continues to take weekly COVID PCR tests. Many also have access to additional lateral flow tests.

Infection control continues to be of key importance.   All staff members have undertaken repeated training in relation to Covid-19, infection control, and the use of PPE.

All staff are provided with full PPE including disposable surgical face masks which will be through a care duty, along with disposable gloves and aprons which should be worn whenever needing to touch a client.  Face shields may also be worn.

Every staff member is provided with alcohol gel.  You will notice that Care Workers will frequently be washing their hands thoroughly with soap and water.  We also regularly check that all clients maintain good stocks of soap, kitchen rolls for hand drying, and surface cleaner.

Our team are fully aware of the symptoms of Covid-19.  They know what to do if they, or someone they live with, displays symptoms, or if they are informed by NHS test and trace that they are a contact.  Staff will also report immediately if any client they visit is showing symptoms of Covid-19.

Government stay at home: guidance for households with possible coronavirus (COVID-19) infection

For any client with symptoms of Covid-19, or where they live with someone displaying symptoms, we will seek to find ways to help whilst avoiding contact that could lead to the spread amongst our staff and clients.  If possible, we will suspend care for the short isolation period or adapt working ways to avoid close contact.

Throughout the pandemic, we have managed staff levels well.  In the event of staff shortages, we will prioritise our attendance to those clients most in need of our support.  We do urge all clients to have a backup plan for this possibility and will maintain close communication with you.

Thank you to all our staff and clients for their support during this difficult time.  It is important to keep well and maintain high spirits.  If there is something concerning you or even if you just want a chat, please do call and we will seek to help you.

More information about Coronavirus (COVID-19)

The Government guidance with respect to homecare provision is available online.

Coronavirus (COVID-19) is an illness that can affect your lungs and airways.  The symptoms of coronavirus are a cough, high temperature and shortness of breath, loss of sense of smell or taste.  The virus starts with a fever, followed by a dry cough.  After a week, it leads to shortness of breath and some patients require hospital treatment.  These symptoms are similar to other illnesses that are much more common, such as cold and flu and so experiencing these symptoms does not necessarily mean you have the illness.  The current evidence is that most cases appear to be mild, those who have died appear to have had pre-existing health conditions.

What can you do to help stop viruses from spreading?

Viruses similar to Coronavirus (COVID-19) are spread in cough droplets that can’t live outside the body for very long and are very unlikely to be spread through things like packages or food.  So, what can you do to help stop viruses spreading?
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean

If you have a question about Coronavirus (COVID-19) in relation to our service, please do contact us by calling 01183347474.

The Thames Valley Health Protection Team covers Berkshire, Buckinghamshire, Oxfordshire.  Their telephone number is 0344 225 3861 (option 1 to 4 depending on area) or for Out of hours advice 0844 967 0083.


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My grandparents Dorothy & Ivan (Gus) Gardiner established Gardiner’s in 1968. Dorothy & Gus were very inclusive and ran Gardiner’s as a family business – my mother, uncle & aunt have all been involved with managing the business. Read More